Thank you for visiting our store. We sell high technology office equipment. Our number one goal is customer satisfaction. If you have any questions please send us an e-mail at questions@high-techoffice.com. Condition Definitions New Item is in perfect condition, never used. Item will be delivered in an original package, with all accompanying components. OEM Item is a New item (as defined above) but is in bulk packaging. OEM stands for Original Equipment Manufacturer. Third-Party Generic Item is a New item (as defined above) but is a generic version of the item manufactured by a separate manufacturer. This condition is only available where predefined by PriceGrabber. Refurbished It is a New item (as defined above) but it has been refurbished by the manufacturer unless the listing specifically  indicates the items have been refurbished by High-Tech Office. Like New Item may have been used. It looks and functions identical to a New item (as defined above), but for some reason this item does not qualify as New. Item may not come in the original package. The UPC may have been removed from the item. Used - Very Good Item has been used but it looks and functions as if it was new and has no marks or scratches. All parts, manuals, cables and software are included with the item. Used - Good Item has been used but it works as if it was new. Product may have minimal cosmetic damage. Some wear and tear but not excessive. Some parts, manuals, cables and/or software may be missing. Used - Acceptable Item has been used but the most important functions of the item work. Functions that don't work should be described in detail in the description. May have some damage; some components may be missing. Not Working Item DOES NOT WORK. High-Tech Office 63 E Shore Dr Niantic, CT 06357 (716) 741-4990 questions@high-techoffice.com The best way to communicate with High-Tech Office is via e-mail. You can contact us at questions@High-TechOffice.com. Also feel free to call us at the number provided above. Please leave a detailed message with order number, item name and manufacturer. We typically respond to all inquires within 24 hours. Orders usually ship same or next business day after payment. Purchaser pays all shipping costs unless specifically stated in the item description. New items come with the manufacturers warranty. Open box items may also have a manufacturers warranty. High Tech Office will also provide a 7-day return policy. If the product is defective the entire purchase price including shipping will be refunded. If the item is not what you wanted there is a 15% restocking fee and the shipping costs will not be refunded. Our shipping prices are what it costs us to ship. The cost depends on the weight of the item, the distance from Western New York, and how quickly you want the product delivered. TO OBTAIN A SHIPPING PRICE. Click the [Place Order] button. Your shopping cart will appear with your item(s). Click the [Check Out] button; Proceed to enter your personal shipping info. Select the shipping method that you want. Press the [Continue with Order] button and shipping quote will appear. You are not obligated to buy at this point.